Guarantee

Sixty days. Replace, refund or credit — your choice.

We guarantee that what arrives is alive, true to the variety named on the page, and graded at the size we stated. If it is not, we make it right.

What is covered

• A bulb, corm, tuber or bare root that fails to grow within 60 days of delivery.
• Stock that arrives soft, mushy or rotten.
• A plant that flowers to something clearly different from the variety you ordered.

What is not covered

• Damage after planting from frost heave, waterlogging, drought, or a hose left running.
• Damage by animals: squirrels, deer, voles and pets are outside the guarantee.
• Bulbs stored in sealed plastic, or kept warm and damp, where the fault is storage rather than supply.
• Failure caused by planting at the wrong depth or season, where the product page states the requirement.

If something has gone wrong and you are not sure why, write to us anyway. We would rather help you work out the cause than have you reorder blind.

How to claim

1. Email Contact us with your order number.
2. Describe what happened, and attach a photo of the bulb or the plant. One clear photo is enough.
3. Choose what you want: a replacement if the item is in stock, a refund, or store credit for the value of the goods.

We aim to answer within one business day and to settle the claim in the same exchange where possible.